RETURNS & REFUNDS POLICY
We hope you are delighted with you order, but if for some reason you are not, we have set out below our policy and process with regard to Refunds and Returns.
We have a 14 day return policy, which means you have 14 days after receiving your item(s) to return the item(s) in their unused and saleable condition, to obtain an exchange or refund.
Should any item(s) be damaged in transit we will refund or replace the item(s) if photographic proof of damage is sent to us within 3 days of delivery by email : firstname.lastname@example.org
We will not be able to refund or replace candles that have been used.
Proof of purchase will be required, you are required to organise and pay for return of the item(s). It is your responsibility to return items using as secure postage method, and sufficient packaging to ensure the item(s) are returned in the original condition. Ensure you have sufficient insurance cover for your package.
We are unable to offer returns, refunds or exchanges on any personalised, made to order item(s) excluding when damage is incurred in transit.
Once processed and approved, a replacement or refund of the cost of the item(s) and standard shipping will be issued to the account used to make the purchase. Please remember it can take some time for your bank or credit card company to process the refund.
When returning an item please enclose the completed Returns Form with the item(s) otherwise this may cause a longer processing time.
You can always contact us for any return question via email at email@example.com
Unfortunately, we cannot accept returns on sale items or gift cards.